Returns & Exchanges
At Light Heart, we want you to glow inside and out, which is why we offer a 30-day window for returns or exchanges on all beauty products. If a formula isn't the perfect fit for your skin, we are committed to making it right.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all bottles and jars are securely sealed to prevent leaks during transit.
Ship It Back
Print your prepaid shipping label provided by the portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing